Shop FAQ

What happens if my item is out of stock?
If this happens we will let you know as soon as possible. Whilst we keep large stocks and do everything we can to make sure that all items online are also available offline, sometimes items may go out of stock temporarily.
Do you deliver to P.O. Boxes?
No, unfortunately we cannot deliver to P.O. Boxes.
Will my order be subject to VAT?
All prices shown include VAT at the standard UK rate. If your order is being shipped to other EU countries you will be charged VAT at the rate shown in the shipping cost calculator above. Orders shipping outside of the EU will not be subject to VAT. In all cases, you will see the VAT rate and amount to be charged when you checkout.
Will I need to pay local tax or duties on my order?
If your order is being shipped outside of the UK it may be liable to local taxes or duties. Any such charges are your responsibility.
How do I cancel my order?
You can cancel your order at any time before it’s despatched. Simply send us an email at customercare@gates-museum.com with ‘Order cancellation’ and your order number in the subject line and we’ll cancel it straightaway.